CRM Customisation and Support

Smarter Systems. Smoother Deals. Stronger Relationships.

Build a CRM that works for you

Managing leads, following up, collecting docs, tracking deals, and juggling client communications — it all adds up. And if your CRM feels clunky or you are still relying on spreadsheets and inbox searches, you’re losing time and business.

At Prospectly, we specialise in building and customising CRM systems specifically for mortgage brokers, tailored to how you run your business.

What We Do:

FEATURES

CRM Review & Customisation

Already using a CRM? Great. But is it working as hard as it should be?
We audit your existing setup, streamline your workflows, remove deadweight, and align your CRM with how brokers actually work — from initial enquiry to post-settlement nurturing.

CRM Integration That Makes Sense

We connect your CRM with the platforms you already use — whether it’s ApplyOnline, Microsoft 365, Outlook, HelloSign, Xero, or lead sources like Facebook and Google Ads.
No more manual data entry. No more chasing leads across tools. Just seamless, intelligent flow.

Smart Lead Capture with Webforms

Stop wasting leads from your website.
We design and install conversion-focused webforms that plug directly into your CRM. Every enquiry gets tracked, followed up, and nurtured — automatically.
Your sales pipeline? Crystal clear.

From Chaos to Clarity

Whether you’re a one-person operation or managing a growing brokerage team, we build CRM systems that help you do more — with less admin.
Our goal? To give you visibility, control, and more time to focus on high-value clients.

I already use a CRM like Salesforce or Zoho — can you help improve it instead of starting from scratch?

Absolutely. We specialise in reviewing existing CRMs (including Salesforce, Zoho CRM, Pipedrive, HubSpot, and more). We'll assess your current setup, streamline workflows, remove redundancy, and enhance features you may not be using to their full potential.

I’m still managing leads through Excel and emails. Is it too late to switch to a CRM?

Not at all — it's the perfect time. We help brokers transition from spreadsheets and inbox chaos into a structured CRM system that handles everything from lead capture and follow-up to compliance and settlement tracking.

Can you integrate my CRM with ApplyOnline or my aggregator platform?

Yes. We’ve worked with brokers using ApplyOnline, Mercury, SalesTrekker, MyCRM, and other aggregator-backed platforms. We'll integrate or bridge systems so your data flows smoothly between them.

Will I be able to track where my leads are coming from?

Yes. With smart integrations, we can tag and track leads from Facebook Ads, Google Ads, landing pages, webforms, and email campaigns — all inside your CRM. This gives you clear insights on what’s working.

Can I automate client reminders and document follow-ups?

Yes. We can set up automation for email and SMS reminders (e.g. for document submission, loan progress updates, settlement dates) — so clients stay in the loop and you stay off the phone.

Is it possible to send digital fact finds or e-sign forms through my CRM?

Absolutely. We integrate tools like DocuSign, HelloSign, or Formstack directly into your CRM, so clients can complete and sign forms digitally — saving you time and paperwork.

have a team. Can you set up permissions and visibility levels?

Yes. We can structure your CRM with different roles and access levels — so your admin, support staff, and brokers each see only what they need, with accountability and data security built in.

Schedule Appointment

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